Tenant Address Portal for Water Billing in England & Wales

Welcome to the Landlord and Tenant Address Portal – Landlord TAP.

Landlord TAP is an easy to use website that allows Landlords and Managing Agents, of residential properties in England & Wales, to provide water companies with details of those responsible for the payment of water and/or sewerage charges for their tenanted properties.

Instead of needing to pick up the phone, or write to your water company, once you are registered, you may use the forms on this web site to provide the required information. This information is then passed to the relevant water company automatically, and you will receive a unique transaction receipt reference for your records.

This web site allows you to:

  • Add new properties to your portfolio;
  • Tell us about changes to tenant details, including changes of tenancy;
  • Let us know when a property becomes empty; and
  • Inform us if you sell or stop managing the property.

To start using Landlord TAP please register by clicking on the button below. If you have already registered please login to access your portfolio.

If you have a question or query about the Landlord TAP, you can use this form to send it to the Landlord Portal Administration Service (LPAS).

Please select your query type from the drop-down menu so that we can deal with your enquiry more effectively.

Please do not use this contact form to send us new or updated property details, as these should be entered using the screens provided.

You can also find a list of websites for water and sewerage companies who may be responsible for your supplies and services by clicking here.

Answers to Frequently Asked Questions and a user guide for the Landlord TAP are on our help pages.

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If your query is urgent, or you would like to speak to our first response helpdesk, you may contact us on 020 7090 1086 between 8 am and 6 pm on Monday to Friday (except public holidays).

Alternatively, you can email us at LPASHelpdesk@Gemserv.com.

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