Tenant Address Portal for Water Billing in England & Wales

Welcome to the Landlord and Tenant Address Portal – Landlord TAP.

Landlord TAP is an easy to use website that allows Landlords and Managing Agents, of residential properties in England & Wales, to provide water companies with details of those responsible for the payment of water and/or sewerage charges for their tenanted properties.

Instead of needing to pick up the phone, or write to your water company, once you are registered, you may use the forms on this web site to provide the required information. This information is then passed to the relevant water company automatically, and you will receive a unique transaction receipt reference for your records.

This web site allows you to:

  • Add new properties to your portfolio;
  • Tell us about changes to tenant details, including changes of tenancy;
  • Let us know when a property becomes empty; and
  • Inform us if you sell or stop managing the property.

To start using Landlord TAP please register by clicking on the button below. If you have already registered please login to access your portfolio.

Welcome to the Landlord TAP help page.

From here, you can get help on a wide range of topics relating to using the Landlord TAP.

The links on the right hand side of the page will assist you with common tasks, provide answers to Frequently Asked Questions (FAQs), allow you to download user guides and raise queries directly to your water company(s) or our dedicated helpdesk.

Certain information is only available to registered users of the Landlord TAP, so to see the full range of help available to you as a user you will need to either register or login via the registration page.

If you can’t find the information that you are looking for, please raise a query to the Helpdesk and we will assist you in any way we can.

If you are seeking technical information relating to how your company can interact with the Portal, including data formats, web services and secure data transfers, please also raise a query to the Helpdesk so that we can help you with the information you need.

Please use the links below to find contact details for your water company, if you need to contact them regarding any other matters.