Tenant Address Portal for Water Billing in England & Wales

Welcome to the Landlord and Tenant Address Portal – Landlord TAP.

Landlord TAP is an easy to use website that allows Landlords and Managing Agents, of residential properties in England & Wales, to provide water companies with details of those responsible for the payment of water and/or sewerage charges for their tenanted properties.

Instead of needing to pick up the phone, or write to your water company, once you are registered, you may use the forms on this web site to provide the required information. This information is then passed to the relevant water company automatically, and you will receive a unique transaction receipt reference for your records.

This web site allows you to:

  • Add new properties to your portfolio;
  • Tell us about changes to tenant details, including changes of tenancy;
  • Let us know when a property becomes empty; and
  • Inform us if you sell or stop managing the property.

To start using Landlord TAP please register by clicking on the button below. If you have already registered please login to access your portfolio.

User Type
About You
Contact Address
Terms of Use
Please enter your e-mail address, this will be your username for the Landlord TAP
Please select the option that best describes you


The type of account you select won't affect how you give us information, but does help your water company to understand the type of property portfolio you own or manage and your associated needs. Please choose:

  • The Landlord option is for those who are managing a portfolio of one or more properties that they own themselves, whether as a private landlord, or part of a larger company.
  • If you manage a portfolio of properties on behalf of one or more landlords, you should select the Letting and/or Managing Agent option.
  • If you are a social landlord who owns or manages housing stock, please select Council or Housing Association as appropriate.
  • More help on registering as a user of the Landlord TAP can be found in our Guide for New Users.
Fields with an asterisk (*) are mandatory