Help Information
Welcome to the Landlord TAP help page
From here, you can get help on a wide range of topics relating to using the Landlord TAP.
Help Link | Description |
---|---|
Raise Query | Raise Query directly to a water company or our dedicated helpdesk. |
Frequently Asked Questions | Provides answers to Frequently Asked Questions (FAQs). |
Download User Guide | Download User Guide. |
Help Videos | Help Videos. |
Certain information is only available to registered users of the Landlord TAP, so to see the full range of help available to you as a user you will need to either register or login via the registration page.
If you can’t find the information that you are looking for, please raise a query to the Helpdesk and we will assist you in any way we can. For urgent queries you can contact the Helpdesk on +44 207 157 9807 between 08:30 - 17:30 (Monday - Friday).
If you are seeking technical information relating to how your company can interact with the Portal, including data formats, web services and secure data transfers, please also raise a query to the Helpdesk so that we can help you with the information you need.
Please use the links below to find contact details for your water company, if you need to contact them regarding any other matters.
Water Companies
About Us
Landlord TAP Ltd is a company established by Water UK in order to develop a single national website to make it easy for landlords and managing agents to provide information to water and sewerage companies relating to tenants who are liable for water charges at their properties.